Effective Date: 06/03/2026

This Privacy Policy explains how Control Valve Systems (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website.

Website: https://www.control-valve-systems.co.uk/

Business Address:
Control Valve Systems
Lower Coilentowie
Callander
Perthshire
FK17 8LW
United Kingdom

Email: info@control-valve-systems.co.uk

1. Who We Are

Control Valve Systems is a UK supplier of valves, actuators and associated process control equipment to a range of industrial sectors. We are responsible for handling personal data collected through this website in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We only collect personal information that you voluntarily provide to us through our website contact form or when contacting us directly.

This may include:

• Name
• Email address
• Subject of enquiry
• Message content
• Any other information you choose to provide

This information is collected solely so that we can respond to your enquiry.

3. How We Use Your Information

We use the information you provide to:

• Respond to enquiries
• Provide product or service information
• Communicate about quotations, orders or technical queries
• Maintain business communications

Lawful basis for processing:

• Article 6(1)(b) UK GDPR – responding to requests prior to entering into a contract
• Article 6(1)(f) UK GDPR – legitimate interests in responding to enquiries and managing business communications

We do not use personal information for automated decision-making or profiling.

4. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

• General enquiries: typically retained for up to 12 months
• Customer or contractual records: retained in line with UK legal and accounting requirements (normally up to 6 years)

Data is securely deleted when it is no longer required.

5. Cookies and Website Data

Our website may use essential cookies required for the operation of the website. These cookies do not collect personal information for marketing or advertising purposes.

We may also collect limited technical data through server logs such as:

• IP address
• Browser type
• Date and time of access
• Pages visited

This information is used for website security, maintenance and troubleshooting.

6. Third-Party Services

We may use third-party providers to operate our website and email systems. These providers may process personal data on our behalf but only under our instructions and in compliance with applicable data protection laws.

We do not sell or rent personal data to third parties.

7. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

• Secure website hosting
• HTTPS encryption
• Restricted access to personal data
• Regular website and system updates

However, no online system can guarantee complete security.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website:
https://ico.org.uk/

If you wish to exercise your rights, please contact us at:
info@control-valve-systems.co.uk

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The latest version will always be published on this page.